Configure SOAP authentication for Help the Help Desk By default, the ServiceNow system requires SOAP authentication. This affects the way in which your browser is configured for Help the Help Desk. Before you beginRole required: admin Procedure Navigate to System Properties > Web Services. Verify the system property for Require basic authorization for incoming SOAP requests glide.basicauth.required.soap is enabled. Click Save. Note: If you receive the error, There was a problem retrieving the XML data(0): Unknown, an authentication issue is preventing the script from sending information to your ServiceNow instance. Verify the user meets the requirements for Cookie-based authentication for Help the Help Desk or Basic access authentication for Help the Help Desk.