CMDB health system properties

Configure the following system properties to customize how CMDB health is monitored and evaluated.

Role required: itil_admin

Note: To open the System Property [sys_properties] table, enter sys_properties.list in the navigation filter.
Property Description
glide.cmdb.health.metricProcessor.maxRunningTime Max time in minutes for which individual metric processor will run in each scheduled cycle.

If processing of a sub metric exceeds the specified time, CMDB health processing halts until the next CMDB health job is scheduled to run.

  • Type: Numeric
  • Default value: 120
  • Location: Navigate to Configuration > Health Properties. In the right hand-side navigator, click System Properties.

For performance reasons, it is recommended not to set this property to a value greater than 120.

Note: If you enter an invalid value, the default value is used.
glide.cmdb.health.staleness The length of time that is used for testing CI staleness.
Used for CIs:
  • For which a staleness rule is not defined for the CI's class.
  • For which a staleness rule for the CI's class exist, and the CI passed that test. In this case, the CI is further tested for staleness using the value of the glide.cmdb.health.staleness property.
  • Type: Numeric
  • Default value: 60
  • Location: Navigate to Configuration > Health Properties. In the right hand-side navigator, click System Properties.
Note: If you enter an invalid value, the default value is used.
glide.cmdb.logger.use_syslog.CMDBHealth A comma separated list that controls the level of logging of CMDB health jobs. Logging creates entries in the system logs to capture messages generated by the health auditing process each time they run. This helps debugging in case of failure.

For example, to log error and info messages, set the value to 'error,info'.

  • Type: String
  • Default value: error
  • Other possible values: Comma separated list with any of the following values:
    • info
    • error
    • warn

    Or '*' which is equivalent to including all possible values.

  • Location: System Property [sys_properties] table.