Business service tables

In the CMDB, the Business Service table [cmdb_ci_service] stores information about business services.

A business service is work or goods that are supported by an IT infrastructure. For example, delivering email service to an employee can require services such as email servers, web servers, and the work to configure the user's account. A business service management map graphically displays the configuration items (CI) that support a business service and the relationships between the configuration items.

The Business Service table [cmdb_ci_service] stores the business services in the CMDB.

Table 1. The Business Service table
Field Description
Business criticality The importance of this service to the business. This field can be used to determine disaster recovery strategies for this service. Default options are:
  • 1 - most critical
  • 2 - somewhat critical
  • 3 - less critical
  • 4 - not critical
SLA A reference to the Agreement [sla] table.
Service classification Designates the type of the service.
  • Business Service (For more information, see Business Services)
  • Technical Service (For more information, see Create a technical service)
  • Service Offering (For more information, see Service Offerings)
  • Shared Service (For more information, see IT shared services)
  • Application Service (To represent a service that is classified as a business application)
  • Billable Service (To represents a service that is billed, or that is cost managed)
Used for Designates how this service is used. Default options are:
  • Production
  • Staging
  • QA
  • Test
  • Development
  • Demonstration
  • Training
  • Disaster Recovery
Users supported The users that this service supports.

A reference to the Group [sys_users_group] table.

Version Use this field for your own versioning processes.

The Service Configuration Item Association table

The Service Configuration Item Association table [svc_ci_assoc] binds a business service and a configuration item (CI) to track which CIs are part of each business service.

Table 2. The Service Configuration Item Association table
Field Description
Configuration Item Id A reference to the configuration item [cmdb_ci] table.
Service Id A reference to the business service [cmdb_ci_service] table.

The Service Relationship Association table

The Service Relationship Association table [svc_rel_assoc] binds a business service and a relationship to track which relationships are part of a business service.

Table 3. The Service Relationship Association table
Field Description
Relation Id A reference to the CI Relationship [cmdb_rel_ci] table.
Service Id A reference to the Business Service [cmdb_ci_service] table.