Create or modify map icons

You can upload new icons or modify existing icons to customize the icon displayed for a CI in maps in Dependency Views, Service Mapping, and Event Management.

About this task

The icons used in Dependency Views maps are listed in the Map Icons module. Records in the Map Icons list are arranged by CI classes, such as cmdb_ci_linux_server. The path to the default image files is https://<instance name>.service-now.com/images/app.ngbsm/<image name.png>. For information about uploading images to the database, see Storing images in the database.

Role required: admin or ecmdb_admin roles are required to access the records in this table [ngbsm_icon] to upload new icons.

Procedure

  1. Use the CI Class Manager:
    1. Navigate to Configuration > CI Class Manager.
    2. Select a class in the Class Hierarchy.
    3. In the sidebar on the right, select Icon.
  2. Or, navigate to Dependency Views > Map Icons, and click New to create a new map icon or click the name of an existing icon from the Label column to modify an existing icon.
  3. Fill in the fields on the form, as appropriate.
    Table 1. Map Icons form
    Field Description
    CI Type Label or the informal name of the CI table that this icon represents in the view.
    Icon Name of the icon.
    URL Path to the icon image using the following format: /image name.png Click the lock icon to enter a new path.
  4. Click Submit to enter a new icon. Click Update to modify an existing icon.

What to do next

You can modify a Dependency Views map indicator to use the new icon.