Test the integration

A list of common login errors and their solutions.

Table 1. Common login errors
Error or Symptom Solution
The user successfully logs into the OpenID provider, but cannot log into ServiceNow. Verify that the user has a valid user record in ServiceNow and that the user's OpenID credentials match a field value in the User table.
The OpenID provider never returns a response. Verify the URLs and URL attributes are properly set in the OpenID Single Sign-On properties.