Installing the ODBC driver

Install the ODBC driver for the first time.

  1. Right-click the executable and select Run as Administrator to launch the installer.
    You are presented with the following InstallShield dialog box.
    ODBC Step 1
  2. Click Next.
  3. Read and accept the End User License Agreement.
  4. Select the target directory for installing the ServiceNow ODBC driver.

    The default directory is C:\Program Files\Service-now\ODBC.

  5. Specify the following parameters, which are required to create an ODBC data source that can be used to create a DSN.

    Data Source Name: a short name to identify this data source.

    Description: a short description of the driver. The driver's version number is appended at the end of this value.

    Service Name: the name that can be selected in the Service Name field of the ODBC Administrator.

    Service Data Source: the name that can be selected in the Service Data Source field of the ODBC Administrator.

    Usually the default values are appropriate.
    ODBC Step 5
  6. Select the Program Folder to create links for the driver. This is the program folder that appears under the Start menu.
    ODBC Step 6
    The installation creates the following links in the menu.
    • Interactive SQL (ODBC): an interactive SQL command window for directly testing SQL statements.
    • Management Console: a Microsoft MMC snap-in for configuring default properties for the ODBC driver.
    • ODBC Administrator: a Microsoft ODBC Administrator program.
    ODBC Program Menu
    The driver code is copied to the target folder.
    ODBC Step 7

    A progress bar appears.

  7. When prompted, click Finish to complete the installation.