Grant access to the Email API To grant non-admin users access to the Email API, administrators must create an access control and assign a special role. Before you beginRole required: admin About this taskFor additional details, see Email API . Procedure Elevate privileges to security_admin. Navigate to System Security > Access Control (ACL). Click New. Create an access control for the Email [sys_email] table. Table 1. Access control values Field Value Type record Operation create Admin overrides Selected Name sys_email Requires role email_api_send Assign the email_api_send role to the non-admin user. Verify the non-admin user either has read access to all records in the notification target table or has read access to a specific record in the table. For example, to work with incident notifications the non-admin user needs access to the Incident table. You can provide record access by: Granting the user an appropriate role, such as the itil role. Selecting a specific incident that was opened on behalf of the user.