Upgrade History module

The Upgrade History module tracks every upgrade that has been made to an instance. Administrators can use the module to resolve upgrade conflicts and optionally to revert customizations to base system versions to take advantage of new features.

An upgrade history record is created for each upgrade that is run. The Disposition field logs the action that was taken on each record during an upgrade. To view an upgrade history record, navigate to System Diagnostics > Upgrade History and click the upgrade.

Table 1. Upgrade History record
Field Description
From Name of the previous .war file (version).
To Name of the applied .war file (version).
Upgrade started Time stamp when the upgrade process began.
Upgrade finished Time stamp when the upgrade process was completed.

Record Count by Disposition form section

Table 2. Record Count by Disposition
Field Description
Inserted Count of records inserted during the upgrade.
Updated Count of records updated during the upgrade.
Deleted Count of records deleted during the upgrade.
Skipped Count of upgrade records skipped (upgrade component not applied) during the upgrade.
Note: To prevent your customizations from being overwritten during system upgrades, the upgrade process skips (does not apply the update to) objects that have been customized. One of your responsibilities as the administrator is to resolve each update that was skipped due to a customization. To resolve a skipped update, you review the reason for each skipped record and then either merge the customization or revert the customization to the base system.
Skipped error Count of upgrade records skipped because they include properties that are private to this instance and must be updated by hand (for example, properties for an email account).
Unchanged Count of records that were not updated because the baseline component has not changed since the last release.
Unchanged and Customized The customer has customized the component. The upgrade component was not applied because the baseline component has not changed since the last release.
Total Total count of all records that were affected by the upgrade.
Upgrade Details Related list that tracks every record that was affected by the upgrade. Open a record to compare the base system and customized versions.

Review Skipped Records form section

The Upgrade Details list displays each record that was skipped during the upgrade process. Use the list to review the reason for each skipped record in the list and then either merge your customization or revert your customization to the base system.