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Configure a portal header menu

Configure a portal header menu

Service Portal is designed to allow customers to have deep control over the behavior of their portals. One of the main navigation controls for users is the header main menu. The menu options are determined by the assignment of a main menu to the portal, but the look and behavior of the menu is defined within the theme and associated header.

About this task

Configuring a portal header with a menu involves several steps:


  1. Create a header and add it to a theme.
    Until you add a theme with a header to a portal, the header menu does not display.
  2. Create a main menu with menu items and assign it to the portal.
    The main menu record is where you assign which navigation options appear in the header. For example, you can add a menu item that links to another page within your portal, such as the service catalog.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.