Ticket Attachments widget

Use the attachment widget to attach items to tickets.

Attachments should be less than 24MB. You can drag files into the Attachments widget to add them to a record.

Figure 1. Ticket Attachments widget
Ticket Attachments widget

Instance options

Table 1. Ticket attachments widget instance options
Field Description
Record ID The ID number of the record for the attachment.
Record table Limit the records users can add an attachment to by adding a table to the attachment widget. Users can then only add attachments if they are in a record for that table.