Workflow roles

Certain roles are required to use workflows.

Table 1. Workflow roles
Role title [name] Description

Activity creator


Creates and edits custom workflow activities, reuses custom activity data, and manages activity packs downloaded from the ServiceNow Store.

Web service administrator


Accesses and uses REST and SOAP messages in the Orchestration activity designer. Creates and edits custom activities that use the REST web service and SOAP web service templates.

Workflow administrator


Creates, edits, publishes, and deletes graphical workflows.

Workflow creator


Creates new graphical workflows.

Workflow publisher


Publishes graphical workflows.