Time-related functionality

There are a number of different functionalities that allow for tracking time and leveraging that information across applications.

Time Fields

Time can be stored in different ways in records. Understanding how time is stored underlies use of all of the time functions.

For more information, see: Use Date and Time Fields.

Time Zones

All times are stored in the platform in Universal Coordinated Time. They are displayed globally based on the system time zone, but are displayed to users in their local time zone according to user settings. Time zone information is important to keep track of to avoid calculation errors or confusing outputs.

All dates and times gathered through web services display in GMT. Data inserted using a web service uses the active user's time zone or the system time zone if the active user does not have a time zone specified.

Schedules

Schedules are rules which include or exclude ranges of time for certain time-related functionality. For example, schedules can restrict SLAs to only count time during business hours.

Displaying Time

There are a number of useful user interfaces that help represent time visually.

For more information, see Displaying Time.

Viewing Logs

Logs within the system provide historical information as to what occurred in the instance when.

Scheduling Events

These functionalities allow other functionality to be triggered at particular times, or in response to specific events.

For more information, see Schedule Events.

Timing Functionality

These functions gather information with regards to duration. They answer the question "How long?", and can time events based off of that information.

For more information, see Timing Functionality.