Journal fields

Journal fields work together to create a log of changes and comments as tasks are worked on.

Note: Journal fields work on audited tables only.

Fields of the journal_input type are multi-line text boxes which, upon save, add the comments into the Activity field with a notation.

Table 1. Fields that accept input into the journal
Field Description
Additional comments Can be updated by any user.
Work notes Can be updated by ITIL users.

These comments, as well as any changes to the record or email notifications sent out because of the record, are displayed in the activity formatter, which can be added to the form like a field.

Figure 1. Activity formatter for journal fields