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Configure Connect Chat for mobile

Configure Connect Chat for mobile

Configure Connect Chat to show or hide on the mobile app homepage.

About this task

Connect Chat appears on the mobile app homepage by default if it is active on the instance and the user has the correct roles. As an administrator, you can hide Connect Chat by only allowing certain roles to have access. Use these steps to hide Connect Chat from users without a particular role.

Connect Chat has only been optimized for the native mobile app, not the mobile web.


  1. Navigate to Collaborate > Administration > Properties.
  2. In the Comma separated whitelist of roles able access to Connect. Empty allows all roles., type a list of the roles you want to enable Connect Chat for.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.