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Create a survey question template

Create a survey question template

You can create and administer question templates.

Before you begin

Role required: admin or survey_admin

About this task

Changes to a survey, such as the modification of question templates, apply to existing survey instances immediately. Templates that you create are available for use with both surveys and assessments.

Procedure

  1. Navigate to Survey > Templates.

    Each template is stored as a record on the Assessment Metric Template [asmt_template] table.

  2. Click New.

  3. Enter a Name.

  4. Right-click the form header and click Save.

  5. In the Assessment Template Definitions related list, click New.

    Create a template definition for each answer option you want to appear on a question.

  6. Complete the form.

    FieldDescription
    DisplayEnter the text to appear as the answer option.
    ValueEnter a numeric value, greater than or equal to zero, to which the answer option equates. Values are used in results calculations.

    When you view questions that use templates, answer options appear in order from smallest to largest Value. Each template definition for a given template must have a unique Value.

  7. Click Update.

Products > IT Service Management > Survey Management; Versions > Istanbul