Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Survey administration

Survey administration

Survey administrators, users with the survey_admin role, create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.

Survey administration includes the following procedures.
  • Create, customize, and publish surveys.
  • Write and maintain survey questions.
  • Define trigger conditions for when surveys are sent to users, such as when an incident closes.
  • Maintain surveys and survey questions as the organization's needs change.

To set up surveys in Service Portal, you must first install Service Portal and then configure the Survey widget on the page. The Survey widget is provided on the base instance.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.