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Surveys in Service Portal

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Surveys in Service Portal

If you have Service Portal installed, you can use the Survey widget to set up surveys in Service Portal. Surveys for users on mobile devices are fully supported in Service Portal.

To create an intuitive interface for your users, you can set up surveys in Service Portal . You must first install Service Portal and then configure the survey widget on the page. To learn more about configuring a widget, see configure widget instances .

To configure a Survey widget on a page, CTRL + right-click the widget heading and select Instance Options.
Table 1. Service Portal: Instance options (properties) for the Survey widget
Property Description
Max records Specify how many surveys to show on the Service Portal homepage (default is 5).

Each survey on the My Surveys page contains a progress bar and a description. The color in the progress bar increases as a survey is completed. In the case of a triggered record, the table title is used for the survey description.


For mobile users, the survey designer property Pagination setting for Service Portal view is automatically set to one question per page.