Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Manage users with 'Pending' status

Log in to subscribe to topics and get notified when content changes.

Manage users with 'Pending' status

When you try to allocate users to a subscription but the subscription limit would be exceeded, the users are not subscribed and are set to Pending status. You can then deallocate some users and allocate other users to the subscription.

Before you begin

Role required: usage_admin or admin

About this task

Note: To allocate pending users to the subscription, the number of subscribed users must be lower than the subscription limit (the Purchased value).


  1. Navigate to Subscription Management > Subscriptions.
  2. Click the Name of the Per-User subscription.
  3. In the Pending Users related list, select all users to update.
  4. In the Actions on selected rows list, select an action. Each action also removes the user from the Pending Users list.
    Allocate selected users Allocates the users to the subscription.
    Exclude from subscription Excluded users cannot be allocated to the selected subscription.
    Delete Removes the selected users from Pending status and performs no other action.