View your subscription applications and allocation levels

The Subscriptions form lists the subscriptions that your organization has purchased and indicates how many users or resources are allocated to each subscription.

Before you begin

Role required: usage_admin or admin

About this task

  • You might not see all of the subscription services that you have purchased because the Subscription Management application does not yet allow management of some subscription services.
  • Subscription data arrives on production instances only.
  • Self-hosted instances do not receive subscription information.
  • Subscriptions that are marked as Display only do not currently support resource allocation or monitoring.


On your production ServiceNow instance, navigate to Subscription Management > Subscriptions.
The page lists all subscriptions that your organization has purchased. A color code indicates the allocation level. You can click a subscription Name to open the Subscription form, where you can:
Subscriptions list