Define a wizard variable

Define a wizard variable to specify its type, name, question description, order number, and any other details.


  1. Navigate to System Wizards > Wizards.
  2. Open the wizard to which you are adding a variable.
  3. In the Wizard Variable related list, click New.
  4. Select the variable Type.
    Wizards use the same variable types as service catalog items.
  5. Enter the name used by the system, for example: resolved_to_satisfaction.
  6. Enter an order number and select the name of the associated Wizard in the Expert field.
  7. Enter a descriptive question in the Question field.
  8. Enter the remaining variable details if necessary and save the record.


Creating a Wizard Variable