Service administration Configure settings for services that support business applications or the platform. AssessmentsUse assessments to evaluate, score, and rank records from any table in the system.ApprovalsApprovals can be defined for all tasks and allow users or groups to be associated with a task, for either approving or rejecting that task. Approvals are defined by navigating to System Policy > Approvals.GeolocationThe geolocation feature uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times for applications that require this information, such as Work Management.State flowsState flows enable an administrator to customize transitions from one state to another in tables derived from the Task [task] table and configure the system to perform work during transitions to specific states.Survey ManagementThe ServiceNow® Survey Management application allows you to create, send, and collect responses for basic surveys. You can also use the Survey widget to set up a survey within Service Portal, if installed.QuizzesQuizzes are questionnaires you can assign to one or more users to assess their knowledge of any subject. The quiz functionality is built on the assessment engine and provides many of the same features as assessments and surveys.WizardsAdministrators can create wizards to provide a step-by-step sequence of dialog boxes that lead the user through a procedure.