Outbound mail configuration

The Outbound Mail Configuration section of the Email Properties page contains properties for sending email.

Figure 1. Outbound email configuration
Table 1. Outbound email properties
Property Label Description
glide.email.smtp.active Email sending enabled Specifies whether to enable or disable the outgoing mail server.
  • Type: true | false
  • Default value: true
glide.email.test.user Send all email to this test email address (non-production testing) Specifies the comma-separated list of email addresses to which the instance sends all email messages. Typically used in non-production instances for testing purposes.
  • Type: string
  • Default value: none
glide.email.append.timezone Append time zone to dates and times in sent mail Specifies whether to append the system time zone to date and date/time values in outbound emails. For example, 2010-07-02 04:01:14 PST.
  • Type: true | false
  • Default value: true
glide.email.watermark.visible Create visible watermark in sent mail. If false, create invisible watermark via hidden div tag. Indicates whether the watermark in email notifications is visible (true) or wrapped in a hidden div tag (false).
  • Type: true | false
  • Default value: false
glide.smtp.defer_retry_ids Resend email if server returns these SMTP error codes Specifies the comma-separated list of SMTP error codes that force the instance to resend email.
  • Type: string
  • Default value: 421,450,451,452
glide.smtp.fail_message_ids Do not resend email if server returns these SMTP error codes Specifies the comma-separated list of SMTP error codes that prevent the instance from resending email.
  • Type: string
  • Default value: 500,501,502,503,504,550,551,552,553,554
glide.smtp.default_retry Resend email when server returns unknown SMTP error codes. Enables (true) or disables (false) resending email when an unknown SMTP error code is encountered. The instance only recognizes the SMTP error codes defined in the glide.smtp.defer_retry_ids property.
  • Type: true | false
  • Default value: true
glide.ui.activity.email_roles Roles that can view email in the Activity formatter when including "Sent/Received Emails" Specifies the comma-separated list of roles that can view email in the activity formatter.
  • Type: string
  • Default value: itil
glide.email.journal.lines Number of journal entries (Additional comments, Work notes, etc.) included in email notifications (-1 means all). Specifies the number of entries from a journal field, such as Additional comments or Work notes, included in email notifications. A value of -1 includes all journal entries.
  • Type: integer
  • Default value: 3
  • Learn More:Restrict the Number of Entries Sent in a Notification