Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Basic email setup

Log in to subscribe to topics and get notified when content changes.

Basic email setup

All production instances can send and receive email using ServiceNow-provided resources. The instance has an email address of

Network layout for standard email configuration

Network layout of basic email

Basic email services and features

  • Mail servers maintained by ServiceNow.
    • Encrypt mail with opportunistic TLS (Transport Layer Security) if supported by your mail servers.

      If your internal mail servers send and receive messages via a TLS-encrypted channel, ServiceNow mail servers support that communication.

    • Provide a dedicated mailbox for your instance.
  • Pre-configured email accounts to connect to ServiceNow mail servers.
    • An SMTP account sends email to your primary Mail Exchange (MX) server from your instance email address of
    • A POP3 account receives email sent to your instance email address of
  • High availability features from ServiceNow datacenters.
  • Spam detection for incoming email.

Administrators who want to use basic email services can do so by enabling the email properties for sending and receiving email.