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Activate a plugin

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Activate a plugin

You can activate most plugins. Some features require a separate subscription from the rest of the ServiceNow platform. Some plugins require a purchased subscription before activation. Some plugins must be activated by ServiceNow personnel.

Before you begin

Role required: admin

About this task

For evaluation, you can activate the plugin for an application that requires a purchased subscription on a sub-production instance. To activate the plugin on production instances, you must purchase the subscription. To purchase a subscription, contact your ServiceNow account manager. For details on purchasing a plugin, see Purchase a plugin.

Some plugins require activation by ServiceNow personnel. Request these plugins through the HI Customer Service System instead of activating them yourself. For details, see Request a plugin.

For plugins that you can activate yourself, continue with the following steps.


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that are not functional because other plugins are inactive, those plugins are listed. A warning states that some files are not installed. If you want the optional features to be installed, cancel this activation, activate the necessary plugins, and then return to activating the plugin.

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.