ServiceNow plugins

Plugins are software components that provide specific features and functionalities within a ServiceNow instance.

How plugins are activated

Plugins may be added to the base platform in one of the following ways.
  • Activated by default in the base ServiceNow system
  • Activated by an admin user (not by default)
  • Requested from ServiceNow before activating. This may be the case when a plugin is new, is appropriate for only certain deployments, and/or can only be activated by ServiceNow personnel.
  • Plugins that are associated with a for-fee subscription to an application or suite can be activated only after your organization has purchased the subscription. See View the applications and plugins that are included with a subscription.
Note: After a plugin is active, you cannot disable or deactivate it. You can hide the functionality, if needed.

Relationships between plugins

Some plugins depend on other plugins being activated.

In some cases, a plugin cannot work at all unless one or more other plugins are installed. When you ask to activate a plugin in this category, the system notifies you of the dependencies before it completes the activation. If you ask to continue, the system automatically activates all the plugins required.

In some cases, the plugin works, but certain features that do not apply to your system are not installed. When you ask to activate a plugin in this category, the system notifies you of the dependencies before it completes the captivation. If you ask to continue, the system activates the requested plugin but does not include the features that depend on other plugins.