Set the from address with an email client template

Use an email client template to set a default value for the From field if it should be different from the system default.

Before you begin

Role required: admin

About this task

For example, you can dynamically set the From field to the email address of the current user.

Procedure

  1. Navigate to System Policy > Email > Client Templates.
  2. Select an existing template or create one. For example, select the Incident Template record.
  3. Configure the form to add the From field.
  4. Enter a script to add a default value to the From field.

    For example, the following script displays the current user name and the current user email address.

    javascript:gs.getUserDisplayName()+" <"+ gs.getUser().getEmail()+">"