Recognized forward prefixes

Emails with certain prefixes trigger inbound email actions of the type forward.

The instance recognizes any email whose subject line contains a prefix from the glide.email.reply_subject_prefix property as forwarded email. Emails with these prefixes trigger inbound email actions of the type forward. When this property is set, your email system uses non-standard forward prefixes or you want forwards to behave like replies.

Table 1. Specifying recognized forward prefixes
Property Description
glide.email.forward_subject_prefix Specifies the list of prefixes (comma-separated) in the subject line that identify a forwarded email.
  • Type: string
  • Default value: fw:,fwd:
  • Location: Add to the System Properties [sys_properties] table
Note: Prefixes are case insensitive.