Recognized forward prefixes Emails with certain prefixes trigger inbound email actions of the type forward. The instance recognizes any email whose subject line contains a prefix from the glide.email.reply_subject_prefix property as forwarded email. Emails with these prefixes trigger inbound email actions of the type forward. When this property is set, your email system uses non-standard forward prefixes or you want forwards to behave like replies. Table 1. Specifying recognized forward prefixes Property Description glide.email.forward_subject_prefix Specifies the list of prefixes (comma-separated) in the subject line that identify a forwarded email. Type: string Default value: fw:,fwd: Location: Add to the System Properties [sys_properties] table Note: Prefixes are case insensitive.