Push notification setup with the ServiceNow mobile application If you are using the default ServiceNow mobile application, push notifications are set up similar to subscribable notifications. Note: Push notifications with the ServiceNow mobile application are not supported in on-premise instances. The process is as follows: A user installs the ServiceNow mobile application and agrees to accept push notifications. The device then: Obtains a token that identifies the device Triggers the creation of a device in the user's notifications preferences Automatically subscribes the user to the push-specific notifications that are set up for the ServiceNow mobile app. When the instance receives the push notification acceptance message, it creates a record in the Push Notification Installation [sys_push_notif_app_install] table. This record is what the instance uses to identify the device + mobile application combination necessary to identify a push notification recipient. The system administrator sets up push notifications, just like they set up an email notification. Push notifications contain two parts: The push message The notification, which includes the push message Note: The push message and notification must be for the same table. Verify the user's notification preferences to ensure that the user has a push device configured and that the user is subscribed to the relevant push notifications.