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Push notification setup with the ServiceNow mobile application

Push notification setup with the ServiceNow mobile application

If you are using the default ServiceNow mobile application, push notifications are set up similar to subscribable notifications.

Note:

Push notifications with the ServiceNow mobile application are not supported in on-premise instances.

The process is as follows:
  1. A user installs the ServiceNow mobile application and agrees to accept push notifications. The device then:
    • Obtains a token that identifies the device
    • Triggers the creation of a device in the user's notifications preferences
    • Automatically subscribes the user to the push-specific notifications that are set up for the ServiceNow mobile app.

    When the instance receives the push notification acceptance message, it creates a record in the Push Notification Installation [sys_push_notif_app_install] table. This record is what the instance uses to identify the device + mobile application combination necessary to identify a push notification recipient.

  2. The system administrator sets up push notifications, just like they set up an email notification. Push notifications contain two parts:
    • The push message
    • The notification, which includes the push message
    Note: The push message and notification must be for the same table.
  3. Verify the user's notification preferences to ensure that the user has a push device configured and that the user is subscribed to the relevant push notifications.