Inbound action processing

The system determines which inbound actions to run by comparing the inbound action type and conditions of the inbound action to the incoming email message.

The system follows this processing flow to determine whether to run an inbound action.

Figure 1. Inbound action processing work flow
The system only runs an inbound action when:
  • The incoming email type matches the inbound action Type.
  • If present, the watermark or record number refers to a record in the Target table.
  • The inbound action Conditions evaluates to true.

If any of these criteria are not met, the system skips the current inbound action and evaluates the next active inbound action. The system processes inbound actions from the lowest to highest Order value. If the inbound action has Stop processing enabled, then the system updates the State of the email record to Processed after running the inbound action Script.

The following video shows how an inbound action condition prevents an incident from being created.