Push notifications In addition to sending email and SMS notifications, an instance can send push notifications to mobile devices. A push notification is a text message that appears on a user's mobile device to alert them about something important or to ask them to perform an action. Starting with the Geneva release, your instance supports push notifications. Figure 1. An example push notification Use push notifications to send messages to users when certain conditions are triggered on your instance, such as the assignment of an incident to the user. A push notification can even ask for a reply, and the instance can process the reply by taking action on related records. For example, you can have the instance send an approval request for a Change to a user, and let the user approve or deny the Change by clicking a response button on push notification. The user's response can then update the status of the Change record. You can set up push notifications in a similar manner to email and SMS notifications. Determine: who to send the notification to when it should be sent what it should contain By default, the ServiceNow mobile application supports push notifications. But you can also develop your own push application and configure your instance to send push notifications to it. Push notification setup Push notification setup differs depending on the mobile or push application that you want your users to use. For an overview, see: Push notification setup with the ServiceNow mobile applicationNote: Push notifications for on-premise instances are not supported. Push notification setup with a custom push application. If you create your own application, you must understand how push notifications and the Apple Push Notification Service system works. For more information, see the APNs Overview in the Local and Remote Notification Programming Guide for Apple developers. Attention: Apple does not guarantee delivery of all push notifications. Review the Quality of Service (QoS) information in the Local and Remote Notification Programming Guide for Apple developers. The push notification systemSeveral elements are involved in the push notification system.Activate push notificationsSeveral plugins must be activated to use push notifications. If you have the Mobile UI (com.snc.service_management_m) plugin active, push notification plugins are automatically activated.Installed with push notificationsSeveral types of components are installed with the push notifications plugins.Set up push notifications for the ServiceNow mobile appAdministrators can set up push notifications by creating push-specific notifications and associating them with standard platform notifications.Set up push notifications for a custom push appMobile application developers can set up a customized push app and configure components such as action scripts and notification layouts.Set up a mobile notification device for a userWhen a user registers their mobile application to an instance, a notification device is automatically created for them in their notification preferences. You can still set up or modify mobile notification devices for your users.Failed push notification messagesPush notification delivery might fail for a number of reasons. You can view which messages failed and re-queue them to be sent out if necessary.Push notification propertiesPush notifications provides several properties to customize the setup.
Push notifications In addition to sending email and SMS notifications, an instance can send push notifications to mobile devices. A push notification is a text message that appears on a user's mobile device to alert them about something important or to ask them to perform an action. Starting with the Geneva release, your instance supports push notifications. Figure 1. An example push notification Use push notifications to send messages to users when certain conditions are triggered on your instance, such as the assignment of an incident to the user. A push notification can even ask for a reply, and the instance can process the reply by taking action on related records. For example, you can have the instance send an approval request for a Change to a user, and let the user approve or deny the Change by clicking a response button on push notification. The user's response can then update the status of the Change record. You can set up push notifications in a similar manner to email and SMS notifications. Determine: who to send the notification to when it should be sent what it should contain By default, the ServiceNow mobile application supports push notifications. But you can also develop your own push application and configure your instance to send push notifications to it. Push notification setup Push notification setup differs depending on the mobile or push application that you want your users to use. For an overview, see: Push notification setup with the ServiceNow mobile applicationNote: Push notifications for on-premise instances are not supported. Push notification setup with a custom push application. If you create your own application, you must understand how push notifications and the Apple Push Notification Service system works. For more information, see the APNs Overview in the Local and Remote Notification Programming Guide for Apple developers. Attention: Apple does not guarantee delivery of all push notifications. Review the Quality of Service (QoS) information in the Local and Remote Notification Programming Guide for Apple developers. The push notification systemSeveral elements are involved in the push notification system.Activate push notificationsSeveral plugins must be activated to use push notifications. If you have the Mobile UI (com.snc.service_management_m) plugin active, push notification plugins are automatically activated.Installed with push notificationsSeveral types of components are installed with the push notifications plugins.Set up push notifications for the ServiceNow mobile appAdministrators can set up push notifications by creating push-specific notifications and associating them with standard platform notifications.Set up push notifications for a custom push appMobile application developers can set up a customized push app and configure components such as action scripts and notification layouts.Set up a mobile notification device for a userWhen a user registers their mobile application to an instance, a notification device is automatically created for them in their notification preferences. You can still set up or modify mobile notification devices for your users.Failed push notification messagesPush notification delivery might fail for a number of reasons. You can view which messages failed and re-queue them to be sent out if necessary.Push notification propertiesPush notifications provides several properties to customize the setup.
