Advanced conditions for email notifications

Use an advanced condition to send a notification based on the current email record, changing field values, or system properties.

The advanced condition script must set the answer variable to true to send the notification. For example, to prevent the system from sending an email notification if the sender of a self-service request is a member of the XYZ group, use this code:

var groupMember = gs.getUser();
if(groupMember.isMemberOf('XYZ')){
answer = false;
}
else{
answer = true;
}

You can add a script-based condition in the Advanced condition field by configuring the Email Notification form and adding the field. You can access the field in the Advanced view without configuring the form.