Notification examples There are several examples that illustrate how to set up email and SMS notifications. The two processes are identical, with the exception of the length and content of the message. SMS messages do not permit user response to links and are limited to 140 characters. Use the SMS alternate field in the Email Template and Email Notification forms to create a brief text message for SMS devices. Baseline email notificationsThe baseline system provides several email notifications.Notification example: simple reminderIn this notification example, set up a very simple reminder that sends a user an email at a specified time, based on information in an incident.Notification example: assignment notificationIn this notification example, enhance the To Do application to send an email notification when someone is assigned a task.Notification example: approval requestIn this notification example, a change request approval is requested, which results in an update to the Approval [sysapproval_approval] table.Notification example: priority 1 incident updateIn this notification example, configure the instance to notify specific users by email whenever an incident with a priority of 1 - Critical is updated, regardless of the changes that have been made.
Notification examples There are several examples that illustrate how to set up email and SMS notifications. The two processes are identical, with the exception of the length and content of the message. SMS messages do not permit user response to links and are limited to 140 characters. Use the SMS alternate field in the Email Template and Email Notification forms to create a brief text message for SMS devices. Baseline email notificationsThe baseline system provides several email notifications.Notification example: simple reminderIn this notification example, set up a very simple reminder that sends a user an email at a specified time, based on information in an incident.Notification example: assignment notificationIn this notification example, enhance the To Do application to send an email notification when someone is assigned a task.Notification example: approval requestIn this notification example, a change request approval is requested, which results in an update to the Approval [sysapproval_approval] table.Notification example: priority 1 incident updateIn this notification example, configure the instance to notify specific users by email whenever an incident with a priority of 1 - Critical is updated, regardless of the changes that have been made.
