Troubleshooting user-specific UI differences
If an individual user encounters an unexplained behavior in the user interface, you
can check their user preferences.
Before you begin
Role required: admin
Search for the user name to find all that user's records.
Delete the record that affects the behavior in question.
The system-wide preference is active during the user's next session. If the
user customizes the behavior, a new user preference record is created and used
for subsequent sessions.
- Parent Topic
- Related Tasks
- Related Reference
- User preference settings
User preferences primarily track the way individual users interact with various
features so that new sessions activate the user's last settings. For example, user preferences
track whether the user activates the tabbed or scrolling interface for multi-section forms.
Other user preference records allow administrators to adjust certain feature
- User preferences and update sets
User preference records for system-wide values, also called the default or global
values, are stored in update sets.
Products > ServiceNow Platform > Navigation and UI; Versions > Istanbul