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Troubleshooting user-specific UI differences

Troubleshooting user-specific UI differences

If an individual user encounters an unexplained behavior in the user interface, you can check their user preferences.

Before you begin

Role required: admin


  1. Navigate to User Administration > User Preferences.

  2. Search for the user name to find all that user's records.

  3. Delete the record that affects the behavior in question.

    The system-wide preference is active during the user's next session. If the user customizes the behavior, a new user preference record is created and used for subsequent sessions.

Products > ServiceNow Platform > Navigation and UI; Versions > Istanbul