Context-sensitive help properties
The context-sensitive system properties define the base URLs for the default and custom
To access the context-sensitive help properties, navigate to
sys_properties.list and filter by Name. You
can edit a property value from the list or by opening the property record.
Table 1. Context-sensitive help properties
|Property Name||Description||Default Value|
|glide.help.default.page||The default URL the help icon directs to when no help context is specified.
This is the base URL of the ServiceNow help
system and opens to the welcome page. Do not change this value.||http://docs.servicenow.com/|
|help.base.default||The base URL for custom help contexts in which the ServiceNow
Product Documentation check box is cleared, and an absolute URL is
not specified. |
When the base URL is set, the system creates the address of a
help conext record by appending the target page or file name to the base URL.
Custom help contexts using this base URL overwrite the help provided by default
in your instance for the same table. For details, see Set Base
|help.base.servicenow||The base URL for help contexts in which the ServiceNow
Wiki check box is selected. |
This is the base URL for the help
provided in your instance by default. Do not change this value. For details, see
Create a new help context.
- Parent Topic
- Related Tasks
- Create a new help context
You can create new help contexts to supplement or replace the default help contexts.
For example, if your organization has heavily customized a form, you might create a new help
context for that form. The customized help context could link to more relevant information,
such as a company knowledge base article.
- Related Reference
- Access context-sensitive help
The location of the help icon depends on the user interface version you are
- Help context prioritization
Sometimes multiple help contexts may apply to what a user views.
- Help context types
You can create a help context with the type Form,
List, or Record, and link it to a particular
table in your ServiceNow
- Set base URLs
With context-sensitive help, you can set a base URL for an external help
Products > ServiceNow Platform > Navigation and UI; Versions > Istanbul