Set up SOAP credentials for Password Reset When the Orchestration Add-on plugin is activated, the ServiceNow platform can use the SOAP protocol to interact with remote credential stores such as a remote ServiceNow instance. Before you beginRole required: admin or web_service_admin Procedure Navigate to System Web Services > Outbound > SOAP Message. Click Password Reset Request. From the Soap Message Functions related list, configure both the password_reset and sys_user_get_record functions by completing the following steps. In Basic auth user ID, enter the user ID for the remote system user who has privileges to update records on the User [sys_user] table. In Basic auth user password, enter the password for the remote system user who has privileges to update records on the User [sys_user] table. Select Use basic auth. Click Update. You do not need to enter a value in the SOAP endpoint field. The field shows the name of the ServiceNow instance used for Password Reset.