Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Users: Enroll in the Password Reset program using SMS codes

Log in to subscribe to topics and get notified when content changes.

Users: Enroll in the Password Reset program using SMS codes

To prove that you are who you say you are (verify your identity) while resetting your password, you can use a code number (the SMS code) that was delivered to your mobile phone or device.

Before you begin

Role required: none

About this task

Note: You cannot enroll on a mobile device.


  1. Navigate to Password Reset > Enroll and then click the SMS Verification tab.
    If your organization requires you to enroll for the SMS verification method, then the tab is marked with an asterisk (*).
  2. If you had previously added an SMS-enabled device to your Password Reset profile, the device is listed. To add and verify a device, click Add Device and then follow the instructions. Provide a meaningful Name for each device. Repeat the process for as many devices as you need.
  3. After you have verified each device, select the Authorized check box for each device that you expect to use to change or reset your password.
    Note: You can deauthorize a device at any time by clearing the Authorized check box.
  4. Click Submit.
  5. (Optional) Enroll for an additional identity verification using any of the other methods that your organization offers. See: