Personal data verifications allow users to verify their identity by providing answers to
questions that are generated from personal information stored in the User table
Personal data identification types
The Password Reset application provides
the email and username identification types. You can use either type as provided or as a model
to create a custom identification type.
||Identifies users by their email addresses.
||Identifies users by their user names.
Personal data confirmation verifications
- Personal data verification: If users are associated with a Password Reset process that uses a personal
data verification, the users are typically not required to enroll for Password Reset.
- Personal data confirmation verifications allow employees with the
password_reset_service_desk role to access personal data from the sys_user table when assisting
a user with a password reset request.
To configure personal data and personal data confirmation verifications, you specify
parameters as name/value pairs that correspond to a particular piece of user information. For
example, to verify users by their email address:
- Set the label parameter (the text that the end user should see) to
Email (that is,
- Set the column parameter (the column in the table that holds the
verification data) to email (that is,
Note: You can use only one set of name/value pair parameters per verification. Additional
parameters are ignored.
To use multiple pieces of personal information for user verification, create more personal
data or personal data confirmation verifications and add the verifications to the related Password Reset process.
Personal data and personal data confirmation type verifications
||Label that the user sees during the password reset request.
Default Value: n/a
||Column of the sys_user table that provides the data that is used to verify the
identity of the user.
Data Type: string
Default Value: n/a