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Download an import template

Download an import template

Select the list you want to import data to and create an import template from that list.

Before you begin

Role required: admin

Procedure

  1. Navigate to any list, such as Self-Service > Incidents.

  2. Right-click the column heading.

  3. Select Import.

  4. Select if you want to Insert or Update records.

    Table 1. Import template
    TemplateDescription
    InsertUse this template to add new records to a table.
    UpdateUse this template to change values within existing records in a table. This template contains one row for each record in the list. The current list filter determines what records the template contains.

  5. Clear the Include all fields in the template? check box to include only columns that appear in the list in the template.

    Leave this check box selected to include all columns from the table in the template, even those columns that are hidden in the list.

  6. Select the Export template format you want, either XLS or XLSX.

    XLSX is the preferred format, XLS is available for legacy support. The Export template format field appears only if the property glide.legacy.excel.export is true.

  7. Click Create Excel template.

What to do next

Open the spreadsheet using your preferred application.
Note: Each template contains a Directions tab describing how to use the template.

Products > ServiceNow Platform > Data Management; Versions > Istanbul