Business rules in the system make assumptions about state values. You can
troubleshoot business rules to see the order in which they run and see how it affects
changes you make to State field values.
Construct a filter like this one to view the scripts and conditions that
pertain to the Resolved incident_state of 6 or the Closed incident_state value
The Script field contains 7 OR the
Condition field contains 7 OR the
Script field contains 6 OR the
Condition field contains 6 AND the
Table field is incident AND the
Active field is true.
See Debug Business Rule for information on how to trace the order of business rule
execution. You can click Debug All, resolve an incident, and
then check the trace at the bottom of form to watch the business rules execute.
These two line examples show that the mark_closed business rule code is entered
==> and then exited
==> 'mark_closed' on incident
<== 'mark_closed' on incident