Configure the fields in the pop-up for a reference icon

You can use the sys_popup form view to configure the fields in the pop-up that appears when pointing to a reference icon. If the table has no sys_popup view, the pop-up uses the default view.

Before you begin

Role required: personalize_form

Procedure

  1. Navigate to the following URL, substituting the instance name and table name as appropriate:
    <your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup
  2. Configure the form to add or remove fields as appropriate.