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Configure a detailed content block

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Configure a detailed content block

A detailed content block displays the content of an existing document, such as an incident, knowledge article, or service management request. The document type determines the page that a list of documents points to.

Before you begin

Role required: content_admin or admin

About this task

The block works with content types in the Default detail page field. For more information, see Configure a content type.

If you plan to use a script to find a document, configure the form to add the Script field if it is not displayed.


  1. Navigate to Content Management > Configuration > Page Detail Settings.
  2. Click New.
  3. Complete the Detailed Content form.
    Table 1. Detailed Content form
    Field Description
    Name Type a unique name for the Detailed Content block.
    Category Select a category to provide organization for the detailed content block. If the block Type is Show the page's current document, the category displays content from any link of the same type.
    Frame Select a border styling for the detailed content block. For more information, see Format a frame.
    Model Document Select the document to display by default.
    Active Select this check box to make the block available for use.
    Type Select the behavior for the block.
    • Show a Specific Document: Displays the Model Document.
    • Show the page's current document: Displays the currently selected document.
    • Use a script to find a document: Uses the Script field to select a particular document.
    Conditional Select the check box and enter any scripted conditions to be applied. Selecting this check box adds a Condition script field and Logged on check box to the form.
    Script Enter a script to find an appropriate document if the Type is set to Use a script to find a document. Set the Return to the GlideRecord of the desired document.
  4. Click Submit.