Content Management System The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications. The CMS application is powerful and flexible. Customers use it for a wide variety of projects, from creating entire websites to integrating with other products. The Content Management application is active by default. This video provides an overview of the CMS application. CMS application A CMS typically requires a systems administrator or a web developer to set up and add features. Non-technical users can use the CMS application as a tool for website maintenance. You also want to consider the timing of the addition of content management, and the maturity level of ServiceNow data. For more information, see CMS Planning. Following are several CMS project ideas: Design a company-wide service catalog that offers a collection of services. Present a customized UI for a knowledge base. Create customized login pages, search pages, views of lists, tables, charts, or graphs. Design a complete website. Integrate ServiceNow with other company applications. Build a tailored self-service portal for end users that is in compliance with a corporate style guide. Example CMS sites There are two common interface approaches within the ServiceNow community: An image and text-based interface similar to Amazon.com A search-based interface similar to Google Both approaches have been used successfully. The approach you select depends on the needs of the people using the data and how easy it is to train them. While the two design philosophies are different, both approaches share the common goal of UI simplicity. Content Management designBefore building a website in the CMS, it is important to have a good understanding of what to build and who the audience is. Activate the Content Management SystemThe Content Management System (CMS) application and the Service Management Portal application, which is implemented within Content Management, are automatically installed on new instances. If they are not active on your instance, administrators can activate them.Configure Content Management sitesPlanning a CMS site involves obtaining resources, communicating with others about design, and gathering content.Content Management integration pointsIntegration points use content blocks in CMS to link different applications together using static and dynamic methods.Content Management testingTest your site to ensure that all pages display correctly, links go to the specified address, and images are not broken. It is important to test the site as you build it. Do not wait until just before launch to begin testing.Global search in Content ManagementWhen you add global search to a CMS site, two different search result blocks can display, depending on the user role: global or no global.CMS translationYou can translate CMS sites by activating internationalization plugins and manually translating custom interface strings.