The next step in structured problem analysis is to define distinctions and changes
for each Is and Is not pair previously defined in the
WHAT, WHERE, and WHEN sections.
This information helps problem managers to focus on recent changes that may have
caused the problem.
Open the relevant problem analysis record.
In the Distinctions and Changes related list, click
Fill in the fields.
Table 1. Listing Distinctions and Changes
||[Read-only] The problem statement value, which combines
the object and the deviation from the Problem Analysis
||The relevant Is value that this
distinction and change applies to.
||The distinctive aspect about this area.
||Any changed aspect in this area.
Note: Deleting a problem object, such as a What
object(s)? item, deletes all distinctions and changes
records defined for that object.