Contents Service Management Previous Topic Next Topic Properties in a generated SM application ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Properties in a generated SM application When you generate an application using the SM application designer, a set of properties are created. Table 1. Generated SM application properties Property Description {property_prefix}.autodispatch.skills Indicates whether skills should be used for auto-dispatch. {property_prefix}.allow.toll.roads Indicates whether toll roads should be allowed when routing. {property_prefix}.rush.travel.buffer Percentage to add to all rush hour travel. {property_prefix}.limit.location Limits the dispatch groups available based on the location of the task. {property_prefix}.evening.rush.hours Indicates the evening rush hour span. {property_prefix}.autodispatch.location Indicates whether location should be used for auto-dispatch. {property_prefix}.morning.rush.hours Indicates the morning rush hour span. {property_prefix}.default.start.time Identifies the default start time for agents when no schedule is provided. {property_prefix}.autodispatch.geolocation Indicates whether geolocation should be used to update the estimated travel time for a task. {property_prefix}.work.spacing Identifies the amount of time (in minutes) to add between tasks. {property_prefix}.default.end.time Identifies the default end time for agents when no schedule is provided. {property_prefix}.travel.buffer Identifies the percentage to add to all travel times. {property_prefix}.max.agents.processed Identifies the maximum number of agents to be processed at a time using auto-dispatch. On this page Send Feedback Previous Topic Next Topic
Properties in a generated SM application When you generate an application using the SM application designer, a set of properties are created. Table 1. Generated SM application properties Property Description {property_prefix}.autodispatch.skills Indicates whether skills should be used for auto-dispatch. {property_prefix}.allow.toll.roads Indicates whether toll roads should be allowed when routing. {property_prefix}.rush.travel.buffer Percentage to add to all rush hour travel. {property_prefix}.limit.location Limits the dispatch groups available based on the location of the task. {property_prefix}.evening.rush.hours Indicates the evening rush hour span. {property_prefix}.autodispatch.location Indicates whether location should be used for auto-dispatch. {property_prefix}.morning.rush.hours Indicates the morning rush hour span. {property_prefix}.default.start.time Identifies the default start time for agents when no schedule is provided. {property_prefix}.autodispatch.geolocation Indicates whether geolocation should be used to update the estimated travel time for a task. {property_prefix}.work.spacing Identifies the amount of time (in minutes) to add between tasks. {property_prefix}.default.end.time Identifies the default end time for agents when no schedule is provided. {property_prefix}.travel.buffer Identifies the percentage to add to all travel times. {property_prefix}.max.agents.processed Identifies the maximum number of agents to be processed at a time using auto-dispatch.
Properties in a generated SM application When you generate an application using the SM application designer, a set of properties are created. Table 1. Generated SM application properties Property Description {property_prefix}.autodispatch.skills Indicates whether skills should be used for auto-dispatch. {property_prefix}.allow.toll.roads Indicates whether toll roads should be allowed when routing. {property_prefix}.rush.travel.buffer Percentage to add to all rush hour travel. {property_prefix}.limit.location Limits the dispatch groups available based on the location of the task. {property_prefix}.evening.rush.hours Indicates the evening rush hour span. {property_prefix}.autodispatch.location Indicates whether location should be used for auto-dispatch. {property_prefix}.morning.rush.hours Indicates the morning rush hour span. {property_prefix}.default.start.time Identifies the default start time for agents when no schedule is provided. {property_prefix}.autodispatch.geolocation Indicates whether geolocation should be used to update the estimated travel time for a task. {property_prefix}.work.spacing Identifies the amount of time (in minutes) to add between tasks. {property_prefix}.default.end.time Identifies the default end time for agents when no schedule is provided. {property_prefix}.travel.buffer Identifies the percentage to add to all travel times. {property_prefix}.max.agents.processed Identifies the maximum number of agents to be processed at a time using auto-dispatch.
