Contents Service Management Previous Topic Next Topic Property categories in a generated SM application ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Property categories in a generated SM application When you generate an application using the SM Application Designer, a set of property categories are created. Table 1. Generated SM application property categories Property category Description Included properties Main category The name of this category is the same as the application label (for example, Legal). {property_prefix}.default.end.time {property_prefix}.default.start.time Dispatch category The name of this category will be a variation of the name of the service management application (for example, Legal Dispatch). {property_prefix}.max.agents.processed {property_prefix}.work.spacing {property_prefix}.autodispatch.location {property_prefix}.autodispatch.skills {property_prefix}.limit.location Geolocation category The name of this category will be a variation of the name of the service management application (for example, Legal Geolocation). {property_prefix}.rush.travel.buffer {property_prefix}.travel.buffer {property_prefix}.allow.toll.roads {property_prefix}.morning.rush.hours {property_prefix}.evening.rush.hours On this page Send Feedback Previous Topic Next Topic
Property categories in a generated SM application When you generate an application using the SM Application Designer, a set of property categories are created. Table 1. Generated SM application property categories Property category Description Included properties Main category The name of this category is the same as the application label (for example, Legal). {property_prefix}.default.end.time {property_prefix}.default.start.time Dispatch category The name of this category will be a variation of the name of the service management application (for example, Legal Dispatch). {property_prefix}.max.agents.processed {property_prefix}.work.spacing {property_prefix}.autodispatch.location {property_prefix}.autodispatch.skills {property_prefix}.limit.location Geolocation category The name of this category will be a variation of the name of the service management application (for example, Legal Geolocation). {property_prefix}.rush.travel.buffer {property_prefix}.travel.buffer {property_prefix}.allow.toll.roads {property_prefix}.morning.rush.hours {property_prefix}.evening.rush.hours
Property categories in a generated SM application When you generate an application using the SM Application Designer, a set of property categories are created. Table 1. Generated SM application property categories Property category Description Included properties Main category The name of this category is the same as the application label (for example, Legal). {property_prefix}.default.end.time {property_prefix}.default.start.time Dispatch category The name of this category will be a variation of the name of the service management application (for example, Legal Dispatch). {property_prefix}.max.agents.processed {property_prefix}.work.spacing {property_prefix}.autodispatch.location {property_prefix}.autodispatch.skills {property_prefix}.limit.location Geolocation category The name of this category will be a variation of the name of the service management application (for example, Legal Geolocation). {property_prefix}.rush.travel.buffer {property_prefix}.travel.buffer {property_prefix}.allow.toll.roads {property_prefix}.morning.rush.hours {property_prefix}.evening.rush.hours
