Finance Service Management defaults to the request-driven process, where tasks can be
assigned to a request.
Closing all tasks will not automatically close the request. You can switch to the task-driven
process if you require multiple tasks to be performed before the request can be considered
The Finance Service Management process is as follows:
- Users submit finance requests through the service catalog.
- Based on settings in the Finance Service Management Configuration, the request transitions
through states based on actions performed on the request.
- When the request has been fulfilled by the finance team, the request is closed.