Roles installed with Marketing Service Management Marketing service management adds the following roles. Role title [name] Description sn_sm_marketing_admin Marketing Administrator role has full control over all Service Management data. Also administers Territories and Skills, as needed. sn_sm_marketing_agent Marketing Agent role can accept or reject a task. It is the one who performs the work on the site. sn_sm_marketing_approver_user Marketing Approver role allows users to approve orders/requests. sn_sm_marketing_basic Marketing Basic role can read and create service orders and follow up on those they created. sn_sm_marketing_dispatcher Marketing Dispatcher role schedules and assigns the tasks to agents. They can be searched (filtered by) the group they manage. sn_sm_marketing_initiator Marketing Initiator is similar to sm_basic but is also used to grant UI access. sn_sm_marketing_read Marketing Read role can only read and create service orders and follow up on those they created.