Service Management Service Management (SM) refers to the ServiceNow service management applications you install, such as Facilities Service Management and Legal Service Management, but also the service management applications created using the Service Management Application Designer. Each of these applications allow you to manage business functions that require a request-type workflow where requests are approved, qualified, assigned, and completed. The following video discusses applications on the ServiceNow platform.An overview of applications on the ServiceNow platform Activate Service ManagementThe Service Management Core plugin is activated automatically when you activate any service management application. Service management statesFrom creation until closure, SM application requests for work (for example, work orders and facilities requests), and their respective tasks follow a life cycle tracked by the State field in Field Service Management and Facilities Service Management.Service Management Application DesignerThe Service Management Application Designer allows you to create custom applications that use a similar service management workflow. Request ManagementAgents regularly access request records as they resolve requests and correspond with the submitters. They can also access built-in reports to see information like the number of active or unassigned requests for an SM application.Service Management Core installation referenceService Management Core includes several feature plugins. Each of these plugins installs several types of components in support of the service management process. Planned MaintenanceAlthough not a service management (SM) application itself, the planned maintenance application works with SM applications to help organizations manage regular, preventive maintenance of their assets. Facilities Service ManagementWith the ServiceNow® Facilities Service Management application, you can request changes to the operation and maintenance of your facilities, track these requests, and make the necessary changes. Field Service ManagementThe ServiceNow® Field Service Management application helps organizations manage work tasks of any kind that need to be performed on location.Finance Service ManagementThe ServiceNow® Finance Service Management application lets you request changes to the operation and maintenance of your finance-related requests. The finance staff can then track these requests and make the necessary changes.Legal Service ManagementThe ServiceNow® Legal Service Management application lets you request changes to the operation and maintenance of your legal-related cases. The legal staff can then track these requests and make the necessary changes.Marketing Service ManagementThe ServiceNow® Marketing Service Management application lets you request changes to the operation and maintenance of your marketing-related cases. The marketing staff can then track these requests and make the necessary changes.