Facilities Service Management overview The Facilities Service Management application lets users request changes to the operation and maintenance of your facilities. The facilities staff can then track these requests and make the necessary changes. The Facilities Service Management application offers the following benefits: Indicates the location of a facility request so the facilities team knows exactly where users encountered the issue. Identifies configuration items (CIs) for each facility request so you know which items in your infrastructure are also impacted. Allows any user in the system to view all open facilities requests. Users can see the facilities issues that have already been reported before they submit a new request. Activate Facilities Service ManagementThe Facilities Service Management plugin (com.snc.facilities_service_automation) is available as a separate subscription. There are other facilities plugins that are provided with the subscription.Activate Facilities Move ManagementA license for Facilities Service Management is required to activate the Facilities Move Management plugin (com.snc.facilities_service_automation.move).Activate Facilities Visualization WorkbenchA license for Facilities Service Management is required to activate the Facilities Visualization Workbench plugin (com.snc.facilities_service_automation.fvw).Facilities service management processThe facilities administrator creates the campus and configures the application with workflow, agent assignment, and other considerations. Employees make facilities and move requests that are tracked to specific locations anywhere on the campus. Space managementThe concept of space has been added to the Facilities Service Management application. Spaces are defined at all levels with the same unit measure, providing metrics that are readily available for analysis. These metrics include occupancy percentage, total space available, and so on. Facilities move managementEmployees and managers can request single user moves. Members of the facilities staff can use the enterprise move tool to plan and execute large move scenarios involving multiple people, assets/CIs, and departments. Interactive facility mapsThe interactive facility maps, including the Workbench and the Floor Plan, provide a campus-level hierarchy, improving your facilities request tracking and space management. Decision makers in your organization can track, manage, and analyze spaces in support of organizational needs and users can find other users and assets. Facilities Legacy Floor Plan ViewerThe Facilities Legacy Floor Plan Viewer plugin has been deprecated in the Helsinki release. Instances upgraded from a previous release can continue to use the Facilities Legacy Floor Plan Viewer, but the feature is not available for activation. The Facilities Visualization Workbench plugin replaces this feature.