Create a change, incident, or problem from a security incident

After you have created and saved a security incident, you can create a change request (CHG), incident (INC), or problem (PRB) record from it.

Before you begin

Role required: sn.si_basic or higher

Procedure

  1. Open a security incident using one of these methods.
    • Open an exiting security incident by navigating to Security Incident > Unassigned > Incidents, and clicking a security incident.
    • Create a security incident by navigating to Security Incident > Unassigned > Incidents, click New, fill out the form, and save the record.
  2. Right-click in the security incident header bar and click one of the following:
    • Create Change
    • Create Incident
    • Create Problem
    Note: This choice applies only if the popup property (sn_vul.popup) is enabled. When you click one of these buttons, a preview window opens to show you the information from the security incident that is used to create the change, incident, or problem. That is, the configuration item, its location, its priority, and the short and long descriptions. If you are creating a Change Request or Problem, you can edit the Priority, Short description, and Description fields. If you are creating an Incident, you can edit the Impact, Urgency, Short description and Description fields. The fields in the associated security incident screen are not affected.
  3. Click Submit to create the change, incident, or problem.